I have lost the password for my only Superuser account. How do I reset the database without the admin password?
Please note that employing the following instructions will remove ALL data from the Infoblox device. It is our suggestions that, in order to keep from resorting to such drastic measures, the default "admin" account be reserved only for emergency situations, and that additional Superuser accounts are created for the purpose of standard day-to-day administration. Please make sure that the password set for the default “admin” is kept up-to-date with the other Superuser accounts. Connect to the serial console port on the device (not via Remote Console or SSH), power cycle the device, after system goes through the initial boot- up messages, it will display the following message: "Wait 5 secs for login prompt. Hit "Esc", then "Enter" for Emergency prompt." At this point, during the remaining 5 seconds, hit both the "Esc" key and the "Enter/return" key. You will now be taken to the Emergency prompt at which time you can type "reset database" to reset the system. After a successful reset from the Emergency prompt, you can "exit" from the emergency prompt by entering command "exit" which will take you to the regular login prompt. At this point system configurations are completely reset to factory defaults and you can login with the default username and password.